What is your Quality Guarantee?
If you don't love how you look and feel in our product, we offer a full refund with no questions asked. Enjoy the liberty of free returns within 30 days, either by scheduling a pickup or using a complimentary return label. Feel free to try on our garments; just ensure they're returned clean with tags intact. We're confident about the quality of our clothes and underscore this with a 1-year warranty against defects, including severe cases of wear and tear. In our store, elegance, satisfaction, and premium quality are not just promised but guaranteed.
Do you offer free shipping?
Yes, we offer free standard shipping (5 business days) on all orders over $80. Simply add this value worth of products to your cart (after any discounts) to qualify for free shipping in the continental US. Express 2-day shipping is available for a flat $20.
Do you offer free returns?
We do not offer free returns. While exchanges are complimentary, return shipping costs will be estimated by our return platform once you initiate the process. Returns and exchanges can be made within 30 days of purchase. To start a return, please use the link in the footer labeled "Start a return process." Please note that the original shipping cost is not refundable.
Do you offer any discounts?
We offer occasional discounts on inventory that we produced too much of. Sign up for our newsletter to be notified on any mark-downs.
How quickly will my order ship?
Your order will ship the same business day if ordered before 1PM EST. All orders ship from Indiana After shipping, your order will have a transit time depending on the shipping choice you selected during checkout.
Where do you ship to?
We ship to the entire continental USA. Sales taxes are collected if your delivery address is in Indiana.
How do I determine the right size for me?
We provide size charts on each product page to help you find the best fit. You can also contact us at hello@rotunda.co with any sizing questions and we'll be happy to assist you.
How do I place an order?
You can place an order on our website by adding items to your cart and then clicking Checkout in the cart drawer. If you need assistance, you can contact us and we'll be happy to help.
How do I track my order?
You will receive a confirmation email with tracking information once your order has shipped. You can also log in to your account to view the status of your order.
How do I return an item?
You can return an item by contacting us to request a return authorization. You can then either drop off the item at an authorized location or print a label and drop it off at your local carrier.
Are you a sustainable brand?
Yes, we are committed to sustainability and strive to minimize our impact on the environment. Some of our products are produced with sustainable materials and processes, and we are working on getting our entire line up to speed.
Where do you source your products from?
We source from all around the world, including Uruguay, Colombia, Brazil, and China. All our suppliers meet our strict sustainability requirements.
How can I contact you?
You can contact us at hello@rotunda.co
We hope this helps answer some of your common questions about shopping with Rotunda. If you have any additional questions, don't hesitate to reach out to us.
